About the One Million Step Challenge

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The difference your fundraising makes

Frequently Asked Questions

We have tried to answer all of your commonly asked questions below. However, if you can’t find the information you’re looking for please email onemillionsteps@diabetes.org.uk or call 0345 123 2399 and we will be more than happy to help.

About the One Million Step Challenge

What can I do with my profile page?
The One Million Step Challenge and coronavirus
How to step safely
Tell me about fundraising rewards
How to work steps into your everyday routine
The Big Weekend of Walking


How do I fundraise online?
How do I fundraise offline?

Technical support and tracking your distance

How do I track my steps from 1 July?
How do I log my distance using the step tracker?
Do I have to use Fitbit take part from 1 July?
Why aren’t my steps the same on my fitness app as they are on my page?
Can I use a different type of smart watch or app?
How do I log my distance using Fitbit?
Why isn’t my Fitbit daily step count appearing on my page?
How do I disconnect Fitbit from my page?
Can I edit a step activity?
Can I delete a step activity?
Can I change my step target?
Can my team split the step target?


How do I create a team?
I’ve connected to a team, but it isn’t showing on my profile page
I’ve joined the wrong team

If you need any further support then please don’t hesitate to get in touch with the team by emailing onemillionsteps@diabetes.org.uk or by calling 0345 123 2399.

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