About the One Million Step Challenge

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The difference your fundraising makes

Frequently Asked Questions

We have tried to answer all of your commonly asked questions below. However, if you can’t find the information you’re looking for please email onemillionsteps@diabetes.org.uk or call 0345 123 2399 and we will be more than happy to help.

About the One Million Step Challenge

What can I do with my profile page?
The One Million Step Challenge and coronavirus
How to step safely
Tell me about fundraising rewards


How do I fundraise online?
How do I fundraise offline?

Technical support and tracking your distance

How do I track my steps from 1 July?
Do I have to use Fitbit or Strava to take part from 1 July? Can I use a different type of smart watch?


How do I create a team?
I’ve connected to a team, but it isn’t showing on my profile page
I’ve joined the wrong team

If you need any further support then please don’t hesitate to get in touch with the team by emailing onemillionsteps@diabetes.org.uk or by calling 0345 123 2399.

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