We're here to support you

We’re so excited that you’ve signed up to the One Million Step Challenge and we’re here to make sure you achieve your best.

If you can’t find the answer to your question here, email onemillionsteps@diabetes.org.uk and the team will be happy to help.

If you hav a query about your page, include your page link in your email to us and we can look into it right away.

About the One Million Step Challenge

What is the One Million Step Challenge?

Your challenge is to take one million sponsored steps over 12 weeks, starting from the 1 July. Walk them. Jog them. Dance them. However you choose to move, take at least 10,000 steps a day for three months and you’ll reach your million. While you step towards a healthier you, your sponsorship will help fund a future where diabetes can do no harm.

How do I register?

It’s easy to register online. You can find the registration form here

Is there a registration fee?

The One Million Step Challenge is free. All we ask is that you put your best foot forward to raise as much sponsorship as possible, to help save and change the lives of people living with diabetes in the UK.

Can children take part?

Yes, absolutely, but they’ll need an adult to register on their behalf. We must ensure that all contact details are that of the child's parent or guardian. Once their page has been created, the name on the profile page, the picture and their story can be updated to that of the child's.

We’ll only communicate with the adult. We don’t have permissions to speak to under 18s about fundraising and the challenge.

When is the One Million Step Challenge?

The challenge starts on 1 July and runs for 12 weeks until the end of September. But the sooner you start fundraising the better.

Can I start stepping after 1 July?

Of course. You can get started at any time during the 12 weeks of the challenge, but the earlier you start stepping, the easier it will be to complete the one million steps.

But it is never too late to get started logging steps and raising funds. Some of our strongest steppers started late and caught up by doing a few thousand extra steps on some days.

Where should I do my stepping?

You can take your steps anywhere you like. Walk in the park, clock up the school run, track your supermarket trip. Every step counts.

How do I track my steps?

You can use a basic pedometer, or a free app on your smartphone, or you register with Fitbit, Strava or MapMyFitness. If you’re using a pedometer you can input your steps onto your profile page yourself. If you’re using Fitbit, Strava or MapMyFitness, your steps will be automatically uploaded onto your profile.

Do I have to take the one million steps all in one go?

Not at all, you have 12 weeks to complete the one millions steps, that’s roughly 10k of steps a day. Nice and steady is the way to go.

I’m taking part as a member of a team, do we walk one million steps each or split that target between us?

If you can, we recommend each person going for the one million steps. This means taking at least 10,000 a day which is a healthy amount of activity. But really, it’s up to you. It’s your challenge, so do it your way.

Do I get a medal?

If you raise £35 or more, we’ll send you a One Million Step Challenge medal at the end of the challenge. And we have other great rewards for fundraisers too. Check them out on the rewards page.

Duplicate pages: I've got a duplicate page with donations on, I want to close the duplicate page and move over my donations to my original page

No problem at all. Send to us the links to both of your pages and let us know which page you'd like us to close.

Can I take part if I use a wheelchair?

Yes you most definitely can. When converting distance to steps, the average distance covered by walking 10,000 steps with an average stride length of .8 meters is 8 kilometres, or roughly 5 miles. And you can buy an odometers inexpensively online. Please join us for One Million Step Challenge .

Am I fit enough to take part in One Million Step Challenge?

The One Million Step Challenge is about introducing steps into your daily routine. We offer different distances you can take on for three months so you can do what you're comfortable and capable of. But if these are too high then select any distance and do whatever you feel is right for you.

  • 0.5 million steps
  • 1 million steps
  • and 1.7 million steps targets

We can amend your step target at any time if you want to change your distance to one of the options above, just drop us an email at onemillionsteps@diabetes.org.uk.

We want you to challenge yourselves but please, take care and don’t overstretch yourselves. This challenge is over 3 months and is designed for you to introduce a stepping goal into your daily routine in a sustainable way. Moderation is how we reach September 30 together in a healthy way.

Most importantly, we have to look after our feet. Please look at our ‘How to look after your feet’ guidance, which you can find here https://www.diabetes.org.uk/guide-to-diabetes/complications/feet/taking-care-of-your-feet. Also, please check with your GP or diabetes health care clinician if you have any concerns about your fitness or ability to participate.

We want you all to enjoy taking part in One Million Step Challenge but in a safe way without overdoing it.


Is there a minimum amount to be raised?

No, we just ask you try to raise as much as you can. £120 is a great target, though lots of steppers raise much more. If you raise £35 or more by the end of the challenge, we’ll send you the must-have One Million Step Challenge medal.

How do I send in money donated on to my tracker page?

You don’t need to. The money donated onto your tracker page comes directly to us.

Do I have to fundraise online?

Your online fundraising page is a quickest and easiest way to get donations from friends without any money changing hands, but you can fund raise offline too. We include a sponsorship form in your welcome pack and you can download more from our Resources tab.

How do I send in money raised offline?

The easiest way is to put the money in to your bank account and send a cheque, along with your sponsorship form, to One Million Step Challenge, Diabetes UK, 126 Back Church Lane, London E1 1FH. You’ll need to include your sponsorship form, or a note with your name and postcode. You can also do it over the phone by credit or debit card by calling 0345 123 2399.

Resources: where can I download additional sponsor forms?

You can download sponsorship forms on Resources tab, or get in touch with us and we’ll be happy to post some out to you.

Rewards: do I get shoelaces for fundraising?

If you raised £25 before the 1 July you'll be sent some Diabetes UK shoelaces as an early fundraising reward.

Technical support and tracking your distance

What is your online 'profile page'?

This is your challenge HQ. You keep a track of your steps and fundraising all in one place. You can personalise it by adding your photo, your story and adding journal updates. And it's where you'll start earning virtual badges for both your stepping and your fundraising. It’s easy to share your profile page with friends and family, so you can show off how you're getting on and they can support your by making a donation.

How does my profile page work?

1. Register for the One Million Step Challenge here

2. Follow the steps to create your profile page

3. Start fundraising. Share your profile page so friends and family can sponsor your challenge.

4. From the 1 July, start stepping and logging your steps on your profile page. Add steps manually, or by connecting your page to Fitbit, Strava or MapMyFitness so your steps are updated automatically

5. Check your progress on the leaderboards, get motivation in the Facebook group and starting earning virtual badges and rewards

What are Fitbit, Strava and MapMyFitness?

Fitbit, Strava and MapMyFitness are apps which track and record your activity (steps). If you choose to use one of them, and connect it to your profile page, the steps you take will be automatically uploaded onto your profile page.

Do I have to use Fitbit, Strava or MapMyFitness to take part?

You don’t need to use Fitbit, Strava or MapmyFtiness account to take part, you can add your steps onto your profile page manually. You just need a way to count your steps and most smartphones, or a pedometer will take care of that.

How do I get help with my profile page?

If you’re having problems with your page, don’t worry, just get in touch with us at onemillionsteps@diabetes.org.uk and the team will be happy to help.

Fitness apps: how does my Fitbit work with my profile page?

To connect your Fitbit to your profile page, login and press the 'fitness app' button and follow the steps to connect.

Once you've connected your Fitbit to your profile page you'll need to open your Fitbit app each time you want your steps to update. You can do this as often as you like. Your steps will show at the bottom of your page

Fitness apps: using MapMyFitness and Strava

To connect your MapMyFitness or Strava app to your profile page, login and press the 'fitness app' button and follow the steps to connect.

To track your steps on MapMyFitness and Strava you'll need to start and finish an activity. You can start your activity at the start of the day and finish at the end to capture all of your steps, or track just your longer walks. For all of the steps you take in between your activities, you can top up your page by logging extra steps manually.

Distance: do I have to do one million steps?

There are three distances you can choose to step over three months, but all of these are a guide. Step what you're comfortable doing.

  • 0.5 million steps
  • 1 million steps
  • 1.7 million steps
Distance: can I change the distance I've set for the challenge?

Absolutely, email us your profile page link and let us know which distance you'd like to do instead, we'll get it changed for you.

Teams: I've connected to a team but it isn't showing on my profile page

Here are a few things to try if your page isn't showing you're connected to a team:

  • It can take up to five minutes for your team name to load to your page - give your page a moment
  •  Refresh your profile page
  • Clear your cache. You can find your cache in the ‘history’ of your browser. You only need to clear the last hour or so of your cache history.
Teams: I've created my page and now want to create a team

If you log into your page, you should see a button which says ‘Create or join a team’. It may take a few minutes to create and show for you, so we would recommend refreshing your page after 5/10 minutes then you can let your team mates know you have created a team and they can join it.

Your team mates will need to register individually and have their own page. They can select ‘join team’ on the registration screen.

Teams: I've not signed up yet but would like to create a team

To take part as a team, whoever signs up first can create a team during registration. You can then share this team name with friends, family or colleagues who can search for your team when they register themselves. If any under 18s are taking part, an adult can register on their behalf.

If you or a team mate are already signed up and have not created or joined a team, just go to your fundraising page and scroll down to find ‘Create or join a team’. It may take a few minutes to create this so I would recommend refreshing your page after 5/10 minutes then you can let your team mates know you have created a team and they can join it.

Teams: I've joined the wrong team

No problem at all, email us with the link to your profile page and we'll get you removed from the team.

Tracking: where can i see my steps?

All of your steps are tracked at the bottom of your page, and you can see also see the total steps you've taken in the totaliser at the top of your page.

Tracking: my steps aren't the same on my fitness app as they are on my page

If you've adjusted the stride length on your fitness app it may appear differently on your profile page, that's because we have to use an average stride length for everyone. If your steps are appearing as less, top them up using the manual step function so you don't miss a step.

Secret badges

There are 4 secret badges you can unlock during the One Million Step Challenge.

  1. Keen bean badge - unlocked for logging steps on 1 July (you can backlog the steps you took on 1 July using the manual step tool to still achieve this badge)
  2. 7 days in a row badge - unlocked for logging steps 7 days in a row from 1 July
  3. 10k at 10am badge - unlocked for logging 10k of steps at any time on Saturday 25 July
  4. 7 day 70k challenge - unlocked for taking 70k of steps from Wednesday 23 September - Wednesday 30 September 2020
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