We're here to support you

We’re so excited that you’ve signed up to the One Million Step Challenge and we’re here to make sure you achieve your best.

If you can’t find the answer to your question here, email onemillionsteps@diabetes.org.uk and the team will be happy to help.

About the One Million Step Challenge

What is the One Million Step Challenge?

Your challenge is to take one million sponsored steps over 12 weeks, starting from the 1 July. Walk them. Jog them. Dance them. However you choose to move, take at least 10,000 steps a day for three months and you’ll reach your million. While you step towards a healthier you, your sponsorship will help fund a future where diabetes can do no harm.

How do I register?

It’s easy to register online. You can find the registration form here

Is there a registration fee?

The One Million Step Challenge is free. All we ask is that you put your best foot forward to raise as much sponsorship as possible, to help save and change the lives of people living with diabetes in the UK.

Can children take part?

Yes, absolutely, but they’ll need an adult to register on their behalf. We must ensure that all contact details are that of the child's parent or guardian. Once their page has been created, the name on the profile page, the picture and their story can be updated to that of the child's.

We’ll only communicate with the adult. We don’t have permissions to speak to under 18s about fundraising and the challenge.

When is the One Million Step Challenge?

The challenge starts on 1 July and runs for 12 weeks until the end of September. But the sooner you start fundraising the better.

Can I start stepping after 1 July?

Yes. You can get started at any time during the 12 weeks of the challenge, but the earlier you start stepping, the easier it will be to complete the one million steps. But it is never too late to get started logging steps and raising funds. Some of our strongest steppers started late and caught up by doing a few thousand extra steps on some days.

Where should I do my stepping?

You can take your steps anywhere you like. Walk in the park, clock up the school run, track your supermarket trip. Every step counts.

How do I track my steps?

You can use a basic pedometer, or a free app on your smartphone, or you register with Fitbit, Strava or MapMyFitness. If you’re using a pedometer you can input your steps onto your profile page yourself. If you’re using Fitbit, Strava or MapMyFitness, your steps will be automatically uploaded onto your profile.

Do I have to take the one million steps all in one go?

No, you have 12 weeks to complete the one millions steps, that’s roughly 10k a day. Nice and steady is the way to go.

I’m taking part as a member of a team, do we walk one million steps each or split that target between us?

If you can, we recommend each person going for the one million steps. This means taking at least 10,000 a day which is a healthy amount of activity. But really, it’s up to you. It’s your challenge, so do it your way.

Do I get a medal?

If you raise £35 or more, we’ll send you a One Million Step Challenge medal at the end of the challenge. And we have other great rewards for fundraisers too. Check them out on the rewards page.


Is there a minimum amount to be raised?

No, we just ask you try to raise as much as you can. £120 is a great target, though lots of steppers raise much more. If you raise £35 or more by the end of the challenge, we’ll send you the must-have One Million Step Challenge medal.

How do I send in money donated on to my tracker page?

You don’t need to. The money donated onto your tracker page comes directly to us.

Do I have to fundraise online?

Your online fundraising page is a quickest and easiest way to get donations from friends without any money changing hands, but you can fund raise offline too. We include a sponsorship form in your welcome pack and you can download more from our Resources tab.

How do I send in money raised offline?

The easiest way is to put the money in to your bank account and send a cheque, along with your sponsorship form, to One Million Step Challenge, Diabetes UK, 126 Back Church Lane, London E1 1FH. You’ll need to include your sponsorship form, or a note with your name and postcode. You can also do it over the phone by credit or debit card by calling 0345 123 2399.

Where can I download additional sponsor forms?

You can download sponsorship forms on Resources tab, or get in touch with us and we’ll be happy to post some out to you.

Technical support and tracking your distance

What is your online 'profile page'?

This is your challenge HQ. You keep a track of your steps and fundraising all in one place. You can personalise it by adding your photo, your story and adding journal updates. And it's where you'll start earning virtual badges for both your stepping and your fundraising. It’s easy to share your profile page with friends and family, so you can show off how you're getting on and they can support your by making a donation.

How does my profile page work?

1. Register for the One Million Step Challenge here

2. Follow the steps to create your profile page

3. Start fundraising. Share your profile page so friends and family can sponsor your challenge.

4. From the 1 July, start stepping and logging your steps on your profile page. Add steps manually, or by connecting your page to Fitbit, Strava or MapMyFitness so your steps are updated automatically

5. Check your progress on the leaderboards, get motivation in the Facebook group and starting earning virtual badges and rewards

What are Fitbit, Strava and MayMyFitness?

Fitbit, Strava and MapMyFitness are apps which track and record your activity (steps). If you choose to use one of them, and connect it to your profile page, the steps you take will be automatically uploaded onto your profile page.

Do I have to use Fitbit, Strava or MayMyFitness to take part?

No, you can add your steps onto your profile page manually. You don’t need to use Fitbit, Strava or MapmyFtiness account to take part. You just need a way to count your steps and most smartphones, or a pedometer will take care of that.

I don’t have a fitness tracker, like a fitbit or an iwatch, can I still take part?

Yes, you can add your steps onto your profile page manually. But you’ll need a way of counting your steps. You could use a simple pedometer, or a free app on your smartphone that records the steps you’re taking.

How do I get help with my profile page?

If you’re having problems with your page, don’t worry, just get in touch with us at onemillionsteps@diabetes.org.uk and the team will be happy to help.

Can I start tracking my practice steps?

You can start adding practice steps now to your profile page, but we'll be deleting all practice steps on 1 July so we start on 0 for the One Million Steps Challenge. Your practice steps won't show in your steps tally, but they will show in your steps history. You can also connect your Strava, Fitbit and MapMyFitness tracking apps. If your practice steps aren't doing what they should, let us know right away, we're here to help onemillionsteps@diabetes.org.uk.

Join our Facebook community here 
One Million Step Challenge logo

Want to take on the challenge?

1 July to 30 September 2020

You do one million sponsored steps.
Our work transforms lives.
Together we end the harm caused by diabetes.

Register today