FAQs

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Register today

The One Million Step Challenge team are here to help.

So if you can’t find the answer you’re looking for on this page, then please don’t hesitate to get in touch with the team.

About the One Million Step Challenge

What is the One Million Step Challenge?

We are challenging you to take one million steps over 12 weeks, starting from the 1 July. That’s roughly 10,000 steps a day. Walk, dance or run; how you take that many steps is up to you.  We also challenge you to step it up for people living with diabetes by raising sponsorship for every stride you take. Together we will step towards a future where diabetes can do no harm.

How do I register?

You can register to take part in the One Million Step Challenge here.

Is there a registration fee?

It is free to take part in the One Million Step Challenge. But we encourage you to raise as much sponsorship as possible, which will help us to save and change the lives of people living with diabetes in the UK.

When is the One Million Step Challenge?

The challenge starts on 1 July and runs for 12 weeks until the end of September. But you can get started fundraising as soon as you want to!

Can I start stepping after 1 July?

Yes. You can get started at any time during the 12 weeks of the challenge, but the earlier you start stepping, the easier it will be to complete the one million steps. But it is never too late to get started logging steps and raising funds

Do I get a medal?

If you raise £25 or more, we’ll send you our limited-edition One Million Step Challenge medal after the challenge has ended. But the medal is not the only incentive for you to earn.

Can children take part?

Yes, but an adult will need to register them (all details on the form must be of the adult). We don’t have permissions to speak to under 18s about fundraising and the challenge.

Fundraising

Is there a minimum amount to be raised?

Just try to raise as much as you can. If you raise £25 or more, we’ll send you our limited-edition One Million Step Challenge medal once the challenge has ended.

How do I send in money donated on to my tracker page?

No need to. The money donated onto your tracker page comes directly to us.

Do I have to fundraising online?

Your online fundraising page is a quick and easy way to get donations from friends without any money changing hands, but you don’t need to fundraise this way. If you would rather fundraise the more traditional way, using the sponsorship forms, that’s absolutely fine. We will have included sponsorship forms in the pack that we have sent out to you, but you can download more from our resource page.

How do I send in money raised offline?

The easiest way is to put the money in to your account and send a cheque to the address written on the sponsorship form (126 Back Church Lane, London E1 1FH. Include your sponsorship form, or a note with your name). Or over the phone by credit/debit card to the number on the form. If you need more forms, we’ll let the fundraising team know and they’ll send some out to you.

Where can I download additional sponsor forms?

You can download sponsorship forms here, or get in touch with us and we’ll post some out to you.

Technical support and tracking your distance

Where should I do my stepping?

You can take your steps everywhere and whenever suits you, be that walking to the park, home from work or round the supermarket. Every step counts.

How do I track my steps?

There’s a number of different ways for you to track your steps. You could use a basic pedometer, or a free app on your smartphone, or you could register with Strava or MapMyFitness. If you’re using a pedometer you can manually input your steps onto your profile page. If you’re using Strava or MapMyFitness, your steps will be automatically uploaded onto your profile.

How long will it take for my steps to appear on my fundraising page?

There are multiple factors which can impact how long it takes for a fitness activity to appear on your Fundraising Page.

  • Activities logged manually on your profile page will appear within 3 minutes
  • Activities logged via a fitness app (Strava, MapMyFitness, Fitbit) can take up to 2 hours to sync with your fundraising page. Although in most cases it will take just a few minutes.

Top tips:

  • Only your public workouts via Strava, MapMyFitnss and Fitbit will be posted to your fundraising page. Please follow the steps outlined for each provider’s privacy policy to ensure your workouts are set to ‘public’ or ‘everyone’.
  • There can be delays from when an activity is logged with a tracking device, such as Fitbit or Garmin, to when it syncs with the device providers application. We recommend opening up the application and ensuring it’s synced your latest workout.
What are Fitbit, Strava or MapMyFitness?

Fitbit, Strava and MapMyFitness are all fitness tracking apps which can track and record your activity. If you choose to use one of them, the steps you take will be automatically uploaded onto your profile page if you link them to your account.

Do I have to use Fitbit, Strava or MapMyFitness to take part?

No, you can add your steps onto your profile page manually. You don’t need to have a Fitbit, Strava or MapmyFitness account to take part.

How to log steps with Strava

Please note:

  • Only your public workouts will be posted to your One Million Step Challenge profile page.
  • You'll need an active Strava account to connect.

Steps to connect:

  1. If you have not signed up for Strava, simply download the app onto your mobile device and follow the on screen instructions.
  2. Log into your fundraising page using your sign-in of choice.
  3. Go to 'My Fitness Apps' on your Steps profile page.
  4. Press ‘Connect Strava’ to connect
  5. Scroll down and click the teal connect button
  6. Login using your Strava details
  7. Select 'Allow All' and then click the allow button
  8. Now your account is connected
  9. Strava activities can be recorded via start/stop tracking in the Strava app , linking to smart-track, or manually entering fitness activities post-event.
  10. If you have any further questions about how to connect your Strava account to your Steps page, please contact us at step.support@everydayhero.co.uk
How to log steps with MapMyFitness

Please note:

  • Only your public workouts will be posted to your One Million Step Challenge profile page.
  • You'll need an active MapMyFitness account to connect.
  • All activities logged manually must include a distance value. No activity will appear on your page if only a count of steps is recorded.

Steps to connect:

  1. If you have not signed up for MapMyFitness, simply download the app onto your mobile device and follow the on screen instructions.
  2. Log into your fundraising page using your sign-in of choice.
  3. Go to 'My Fitness Apps' on your Steps profile page.
  4. Press ‘Connect MapMyFitness’ to connect
  5. Scroll down and click the dark blue connect button
  6. Login using your MapMyFitness details
  7. Press ‘Authorise’
  8. Now your account is connected
  9. Then in MapMyFitness select ‘Workouts’
  10. Pick a workout
  11. Press ‘Edit’
  12. Then ‘Privacy’
  13. Ensure that your workout is set to ‘Everyone’
  14. You can now log your steps completed through MapMyFitness on your fundraising page

If you have any further questions about how to connect your MapMyFitness account to your fundraising page, please contact us at step.support@everydayhero.co.uk

How to log steps with Fitbit

Please note:

  • All activity tracked over the course of the day will be automatically posted to your page overnight as a single activity.
  • Only your public workouts will be posted to your One Million Step Challenge profile page.
  • You'll need an active Fitbit account to connect.

Steps to connect:

  1. If you have not signed up for Fitbit, simply download the app onto your mobile device and follow the on screen instructions.
  2. Log into your fundraising page using your sign-in of choice.
  3. Go to 'My Fitness Apps' on your Steps profile page.
  4. Press ‘Connect Fitbit’ to connect
  5. Scroll down and click the teal connect button
  6. Login using your Fitbit details
  7. Select 'Allow All' and then click the allow button
  8. Now your account is connected
  9. Go into your account settings within Fitbit > Privacy > Average Daily Step Count and ensure this is set to 'Public'.
  10. Fitbit activities will be automatically totaled up on to your Steps page at the end of each day.

If you have any further questions about how to connect your Fitbit account to your Steps page, please contact us at step.support@everydayhero.co.uk

How to log steps manually
  1. Log into your Steps profile page
  2. At the top of your profile page is the option to ‘log steps manually’
  3. Enter the amount of steps you've walked/run
  4. Select the date of when you completed the activity
  5. Press ‘Log Steps’
  6. Now all your donors can see how hard you're working! Don't forget to share your page on Facebook too by clicking the Share button above!
  7. Just remember – don’t manually log any steps that you’ve used a fitness app to track – we will already have those logged if you have connected Strava, MapMyFitness or Fitbit to your page.

If you have any further questions about how to connect your Strava account to your profile page, please contact us at step.support@everydayhero.co.uk

Do I have to take the one million steps all in one go?

No, you have 12 weeks to complete the one millions steps, that’s roughly 10k a day. Nice and steady is the way to go.

I’m taking part as a member of a team, do we walk one million steps each or split that target between us?

It’s completely up to you. You can each take one million steps, or you could split out the million amongst your team and reach the target collectively.

What is the tracker platform?

This is where you can keep a track of your steps and fundraising, all in one place. You can set up a profile page – adding an image and personal story – and start earning virtual badges and climbing up our steps and fundraising leaderboards. You can also share your profile page with friends and family, so they can see the amazing challenge your undertaking – as well as the progress you’re making - and show their support by making a donation.

How does the tracker platform work?
  1. Register to take part in the One Million Step Challenge here
  2. Follow the steps to creating your profile page, where you can keep a track of you stepping and fundraising all in one place
  3. Share your profile page far and wide, so friends and family are aware of the incredible challenge you’re undertaking and get sponsorship for every stride
  4. From the 1 July, you’ll be able to start logging your steps on your profile page. You can add in the steps manually, or by connecting your page to either Fitbit, Strava or MapMyFitness so your steps are updated automatically
  5. From the 1 July, get out there stepping
  6. Check your progress on the leaderboards and starting earning virtual badges
I don’t have a fitness tracker, like a fitbit or an Apple watch, can I still take part?

Yes, you can add your steps onto your profile page manually. But you’ll need a way of counting your steps. You could use a simple pedometer, or a free app on your smartphone that records the steps you’re taking.

How do I get help with my profile page?

If you’re having problems with your page, don’t worry, just get in touch with the Everydayhero support team by emailing step.support@everydayhero.co.uk

Why are the total steps on my page different to my device?

Some users may see a difference in the steps recorded on their physical device to what gets logged against their One Million Steps page. This is because each device/provider can use a different average step lengths to calculate how many steps you have achieved.

The platform receives your stepping activity as a total distance (not a count of steps) and applies an average step length to calculate the steps that appear on your page.

Manual adjustments can be made on your page to reflect differences between your device and the page. This can be done via the manual logging option on your page.

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Want to take the challenge?
1 July to 30 September 2019.
Get sponsored for every stride.
Register today
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