If you’re having problems with your page, like you can't log in, a badge is not showing or there is an error message, don’t worry, just get in touch with the JustGiving support team by emailing help@justgiving.com for technical support. If you need help with the challenge itself, for example with your fundraising or you're worried about not reaching your step target, please get in touch with the events team on: onemillionsteps@diabetes.org.uk

If a change isn't showing on your page, please refresh the page and see if it appears. Changes can take up to 10 minutes to appear.

If it still doesn't appear, please try clearing your cache and history on your page and seeing if that helps. If you still need help with your page, please contact help@justgiving.com for technical support.

You can also email the Events Team on: onemillionsteps@diabetes.org.uk for any challenge related queries.

You certainly can!
Log in to the main JustGiving page, linked here www.justgiving.com using the same log in details as your step page.
Click on your name in the top right corner and select either Profile and then Personal details or you can go straight to 'Personal details' using the drop down menu.

There you can scroll to your postal address and click "Edit your address", update your details and then click "Save".
This will update it for your Rewards so we have your most up to date address.

You certainly can! When you’ve logged into your page click ‘Edit Page’, then click ‘Account.’ This is where you will find your current email address. Once you’ve updated it remember to click ‘Update’. This will update your log in details, so please remember before you log out.

Your profile page is a quick and easy way to collect donations from friends without any money changing hands, but you don’t need to fundraise this way. You can fundraising offline by using our Million Steps sponsorship form, that’s absolutely fine. The 2025 sponsorship form is available on the Resources page here: They will appear as download links when you are logged in and hidden to the public.

You certainly can! When you’ve logged into your page click ‘Edit page’. You will be able to see ‘Total Offline Amount’. This is where you can add your offline donations.

Please be aware that this will appear in your main fundraising tally but not in your donation history.

Offline funds are not counted towards your fundraising total until these funds have been received by Diabetes UK so please only add offline donations that the charity can expect to receive.

The easiest way is to pay the money into your bank account and donate it to your One Million Step Challenge profile page as these funds are sent directly to us and linked to your fundraising.

However, sponsorship forms can be found on the Resources page.

You can also pay in by cheque; you can make it payable to "Diabetes UK" and send to:

One Million Step Challenge 2025
Diabetes UK 
Wells Lawrence House, 
126 Back Church Lane, 
London 
E1 1FH

Include your sponsorship form or a note with your name and the event you have taken part in.

You can also pay in over the phone by credit/debit card to the number on the form. Just give us a call on 0345 123 2399, Monday to Friday 9am to 6pm.

The deadline to qualify for Rewards to 31 October 2025 after this date, we will not be able to process Rewards.

You don't need to do anything - the money donated onto your profile page comes directly to us.

We do indeed, please have a look on our rewards page by clicking here.

At registration you can opt out of receiving rewards. If you change your mind that's no problem at all. While logged in, click on "Edit your page", then 'Updates' and then either tick or untick the box "I DO NOT want to receive rewards e.g. medal, t-shirt and water bottle"

No problem at all. While logged into your page, click on ‘Edit your Page’ then ‘Settings’ you can cancel your page there. If you click ‘Cancel Fundraising Page’ you will be withdrawn from the One Million Step Challenge and your mailing preferences will be updated.

For step-by-step instructions, please see this page: https://step.diabetes.org.uk/pause-no-longer-participating

This will help us to track how many people completed the challenge.

The best way to get your fundraising started is to make the first donation yourself, or ask your closest friends and family to start you off. People are less likely to donate to an empty page.

Then be sure to share your page on all your social networks and post regular updates about your stepping. By adding to your journal, please can see that you are progressing in the challenge.

Don't be shy about sharing your page. The top fundraisers share their page 11 times!

There are some fundraising ideas on the Resources page of our Steps website and on our Fundraising Hub on Diabetes.org.uk.
If there was something specific you wanted to discuss, you can get in touch with us on onemillionsteps@diabetes.org.uk and we can help.

Remember you're doing an amazing thing for everyone affected by diabetes, and be proud of yourself!

While logged in, go to 'My page' and scroll to 'Latest Updates'. there is a box at the bottom titled 'Post an update'. By typing into this box, adding an image or video and then clicking on 'Post update', that will then add your journey entry to the feed on your page.

For offline donations, these will not appear on your updates feed.

For online donations, scroll to the 'Latest Updates' section and then either click on 'All' or 'Donations'. This will filter the updates on your feed.

If a donation is missing and the money was taken out of your sponsor's bank account, please email help@justgiving.com, giving as many details as possible so they can track this and assign it to your page.

Rewards are sent out in batches every 2 weeks so if you haven't received yours after 3 weeks, and you have checked your not opted out of rewards, then please get in touch on: onemillionsteps@diabetes.org.uk

Log into your page and scroll to "Latest Updates" and click on "Add your Steps". A floating box should appear where you can enter your step count details. If it doesn't, please check that it hasn't been blocked by an online security pop-up blocker.

Once you have entered the details, your page will refresh and show your new total. It may take a few minutes to refresh but if it hasn't appeared after 10 minutes, please let us know as it might be a wider problem: onemillionsteps@diabetes.org.uk

You sure can! If you go to 'Edit your page' you can change your distance. You will have the option of changing your distance target to 500,000 steps, 1,000,000 steps or 1,700,000 steps. Remember that this is just something to aim for, any movement is good movement.

Every step counts so do not be disappointed if you don't reach your target, the aim is to create healthy habits by stepping more.

Yes, you can set yourself a target that suits you. If you don’t think you can walk one million steps, you can do 500,000 instead. Or, if you want to challenge yourself to then you can take on 1,700,000 steps. This is the equivalent of walking Lands End to John O'Groats!

Unfortunately we had to limit the options to three but choosing 1.7 million and achieve 1.2 million is still something to be celebrated!

You can update your step target at any stage throughout the process.

If you have added too many steps to your page, you'll be able to delete this and add another one to show the correct amount. If you log into your page and scroll down, there is the 'Latest Update' section. There, you’ll be able to find and delete any unwanted steps by clicking on "Delete this activity".

No, you don’t need to use Fitbit to take part, you can add your steps onto your profile page manually by clicking on 'Add your steps'. You just need a way to count your steps, and most smartphones, or a pedometer, will take care of that.

While logged into your page, click on the button called "Connect to Fitbit" this is located underneath your photo, or in the 'Latest updates' section. A new page will then open allowing you to enter your Fitbit log in details. The page will then refresh and show you a message saying that your page is connected to your Fitbit. If you are unsure, click on "Connect to Fitbit" again and it will show a button named "Disconnect" - meaning that your page is currently connected.

Your daily step total will pull through once a day at around midnight. However, Activities may log throughout the day.

Please note your Million Steps Challenge Fitbit activities step count may appear slightly differently to your Fitbit device due to the calculations made by JustGiving to enable both Fitbit and manual activities to be logged. Fitbit will adjust numbers as the challenge continues to make sure your page reflects a more accurate number for the days of the challenge

You’ll know when an activity has been logged as it will say ‘Great work! We’ve logged your latest activity’.

Any steps taken as part of a tracked activity on Fitbit e.g. a run/walk, will sync separately, and those steps will be removed from your daily step total. Rest assured, although they will be added as separate step entries, your total daily steps will be correct.

For those not using Fitbit then other activities will need to be tracked manually using the 'Add your steps' button.

You can track your steps using any device but unfortunately only Fitbit will sync to your Steps page. You will then need to manually input these onto your Million Steps page, which is quick and easy to do using the instructions above.

You can create or join a team either during registration or via your profile page (after you’ve registered).

• During registration - there is an option to create a team, find a team to join using the search box or skip (and create an individual page).
• After registration - while logged in scroll down and click on 'Edit your page' and then 'Teams'. You can then search for an existing team or create your own team, which you can invite others too.

Your team members will have to register individually and then connect to your team, you just need to share your team name with them so they can search for it.

Every team member has to register individually. If you make them aware of your team name they can join when they register. You can also share your team page using the buttons in the grey box on the left side of the Team page. If they’ve already registered, they can log into their page, click 'Edit page' and then 'Team' and search for your team there.

Here are a couple of things to try if your page isn't showing you're connected to a team:

• Give it a few minutes & then refresh your profile page - it can take up to five minutes for your team name to load to your page.
• Clear your cache on your internet browser - you can usually find your cache in the ‘history’ section of your browser’s settings menu. You only need to clear the last hour or so of your cache history.

If your team is still not showing, try logging into JustGiving.com, selecting 'Fundraising' from the menu and you will see if your team was created. From there you can invite team members, delete your team or remove team members.

If your team is not showing on JustGiving.com then you will need to create the team again as it did not save. If you are having problems creating a team, please contact: help@justgiving.com

Team Members – you can leave your teams via the ‘Edit page’ menu found on your profile page. Click on 'Teams' and then 'Leave Team'. If you wish, you can then join another team or create your own.

Team Captains – as you set up your team, you cannot leave your team but you can delete it. Please follow instructions on the question "How can I delete a team?" below.  

If you would like to make another team member Team Captain, please email: help@justgiving.com with your team page URL, your request to leave your team and details of who the new captain should be (from the existing team members).

Only the Team Captain can delete a team. You will need to do this on JustGiving, the platform that powers your One Million Steps fundraising page.

Visit JustGiving and log in to your account. Your login details, will be the same email address and password you use to log into your one million steps page.

In the top right hand corner of your JustGiving account, click on the top right hand corner menu and select "Fundraising".

Scroll down and find your team, and click on the "edit" option underneath your team description.

Across the top, you can see options to 'View', 'Edit', 'Settings' and 'Members'

Go to 'Settings' tab to delete team page

Please wait at least 24 hours for your team to be disconnected from your page. If the team is still appearing after that time, please contact: help@justgiving.com with the link to your team page that you want deleted.

Unfortunately, you are unable to split your step target with your team on the page itself. The team page is so that groups can take part together and have one link to share with friends and family, if they choose as well as walking distances towards a shared goal.

You can of course unofficially split the steps as a team, but you will only receive badges for the distance that you step and log on your individual page. We would recommend making it clear in your story section that you are taking on the distance together as a team.

Removing a team member can only be done by the Team Captain on JustGiving.com and the process is very similar to how to delete a team answer above. For the final step, instead of going to 'Settings', click on 'Members', scroll to the individual that you want to remove from your team and select 'Unlink'.

If you are having issues with removing a team member, please email: help@justgiving.com

Donations made on individuals pages will count towards their personal fundraising reward milestones and their rewards will be sent out automatically. For those also in a team, individual donations will appear on a team page but not count towards Rewards.

However if donations are made on a team page, then the total amount raised will be divided by the number of team members to work out how many rewards the team have earned.

For example:

In a team of 10, for each person to receive a t-shirt, then the total amount raised would be £1,000 e.g. £100 each for the t-shirt fundraising milestone.

More information on the fundraising milestone rewards can be found on this page Rewards