If you’re having problems with your page, like you can't log in or there is an error message appearing, don’t worry, just get in touch with the JustGiving support team by emailing help@justgiving.com

If a change isn't showing on your page, please refresh the page and see if it appears. If it still doesn't appear, please try clearing your cache and history on your page and seeing if that helps. If you still need help with your page, please contact help@justgiving.com

You certainly can! When you’ve logged into your page click ‘edit page’, then click ‘JustGiving Account Details.’ This is where you will find your current address. Once you’ve updated your address remember to click ‘update JustGiving Account.' As details are pulled automatically to process deliveries, this is the best place to update your details. You can also update these details by using the same log in details on www.justgiving.com

You certainly can! When you’ve logged into your page click ‘edit page’, then click ‘JustGiving Account Details.’ This is where you will find your current email address. Once you’ve updated it remember to click ‘update JustGiving Account.’

Your profile page is a quick and easy way to get donations from friends without any money changing hands, but you don’t need to fundraise this way. You can fundraising offline by using our Million Steps sponsorship form, that’s absolutely fine. The 2025 sponsorship form is available on the Resources page here:

You certainly can! When you’ve logged into your page click ‘edit page’. You will be able to see ‘Total Offline Amount (£)’. This is where you can add your offline donations.

Please be aware that this will appear in your main fundraising tally but not in your donation history.

Also, if you have opted into rewards, offline funds are not counted towards your fundraising total until these funds have been received by Diabetes UK.

The easiest way is to pay the money into your bank account and donate it to your One Million Step Challenge profile page.

If you have a cheque you can make it payable to "Diabetes UK" and send to:

One Million Step Challenge 2025
Diabetes UK 
Wells Lawrence House, 
126 Back Church Lane, 
London 
E1 1FH

Include your sponsorship form or a note with your name and the event you have taken part in.

Or over the phone by credit/debit card to the number on the form. Just give us a call on 0345 123 2399, Monday to Friday 9am to 6pm.

The deadline to send donations in is 31 October 2025 after this date, we will not be able to process Rewards.

You don't need to do anything - the money donated onto your profile page comes directly to us.

We do indeed, please have a look on our rewards page by clicking here.

At registration you can opt out of receiving rewards. If you change your mind that's no problem at all. There will be an opportunity to update your preferences in May ahead of us sending out the first batch of rewards in June.

No problem at all. If you log in to your page, go to ‘edit page’ then ‘settings’ you can cancel your page there. If you click ‘cancel fundraising page’ you will be withdrawn from the One Million Step Challenge. This will help us to track how many people completed the challenge and should update your mailing preferences automatically, depending on what the email was sent.

The best way to get your fundraising started is to make the first donation yourself, or ask your closest friends and family to start you off. People are less likely to donate to an empty page. Then be sure to share your page on all your social networks and post regular updates about your stepping. By adding to your journal, please can see that you are progressing in the challenge.

There are some fundraising ideas on the Resources page of our Steps website and on our Fundraising Hub on Diabetes.org.uk.
If there was something specific you wanted to discuss, you can get in touch with us on onemillionsteps@diabetes.org.uk and we can help.

Remember you're doing an amazing thing for everyone affected by diabetes, and be proud of yourself!

While logged in, go to 'My page' and scroll to 'Latest Updates'. there is a box at the bottom titled 'Post an update'. By typing into this box, adding an image or video and then clicking on 'Post update', that will then add your journey entry to the feed on your page.

For offline donations, these will not appear on your updates feed.

For online donations, scroll to the 'Latest Updates' section and then either click on 'All' or 'Donations'. This will filter the updates on your feed.

The next time you log in, this will default back to showing 'All' updates.

We will start sending out fundraising rewards in June. Rewards are sent out in batches every 2 weeks so if you haven't received yours after 3 weeks, and you have checked your not opted out of rewards, then please get in touch on: onemillionsteps@diabetes.org.uk

From 01 July, you will be able to log your step count into the step tracker.

Log into your page and scroll to "Latest Updates" and click on "Add your Steps". A floating box should appear where you can enter your step count details. If it doesn't, please check that it hasn't been blocked by an online security pop-up blocker.

Once you have entered the details, your page will refresh and show your new total.

Yes, you can set yourself a target that suits you. If you don’t think you can walk one million steps, you can do 500,000 instead. Or, if you want to challenge yourself to then you can take on 1,700,000 steps. Unfortunately we had to limit the options to three but choosing 1.7 million and achieve 1.2 million is still something to be celebrated!

You can update your step target at any stage throughout the process.

If you have added too many steps to your page, you'll be able to delete this and add another one to show the correct amount. If you log into your page and scroll down, there is the 'Latest Update' section. There, you’ll be able to find and delete any unwanted steps.

You sure can! If you go to 'Edit your page' you can change your distance. You will have the option of changing your distance target to 500,000 steps, 1,000,000 steps or 1,700,000 steps. Remember that this is just something to aim for, any movement is good movement.

Every step counts so do not be disappointed if you don't reach your target, the aim is to create healthy habits by stepping more.

You don’t need to use Fitbit to take part, you can add your steps onto your profile page manually by clicking on 'Add your steps'. You just need a way to count your steps, miles, metres or kilometres and most smartphones, or a pedometer, will take care of that.

You will be able to connect to Fitbit from 01 July.

More details will be available closer to the time.

Your daily step total will pull through once a day at around midnight. However, please note, that your tracked activity steps (a tracked walk, run for example) will be pulled through as a separate entry to the rest steps you did outside of this, therefore you will see it as two on your page or multiple if you need more than one tracked activity.
Please note your Million Steps Challenge Fitbit activities step count may appear to differ slightly from your Fitbit device due to the calculations made by JustGiving to enable both Fitbit and manual activities to be logged.

For those not using Fitbit then other activities will need to be tracked manually using the 'Add your steps' button.

Any steps taken as part of a tracked activity on Fitbit e.g. a run, walk will sync separately, and those steps will be removed from your daily step total. Rest assured, although they will be added as separate step entries, your total daily steps will be correct.

You’ll know when an activity has been logged as it will say ‘Great work! We’ve logged your latest activity’.

The only options for connecting to your Million Steps page to automatically sync is a Fitbit. However any other device can be used to track steps. You will just need to manually input these onto your Million Steps page, which is quick and easy to do!

You can create or join a team during registration or via your profile page (after you’ve registered).

• During registration - there is an option to create a team, find one to join using the search box or skip (and create an individual page).
• After registration - while logged in scroll down and click on 'Edit your page' and then 'Teams'. You can then search for an existing team or create your own team, which you can invite others too.

Your team members will have to register individually and then connect to your team, you just need to share your team name with them so they can search for it.

Every team member has to register individually. If you make them aware of your team name they can join when they register. You can also share your team page using the buttons in the grey box on the left side of the Team page. If they’ve already registered, they can log into their page, click 'Edit page' and then 'Team' and search for your team there.

Here are a couple of things to try if your page isn't showing you're connected to a team:

• Give it a few minutes & then refresh your profile page - it can take up to five minutes for your team name to load to your page.
• Clear your cache on your internet browser - you can usually find your cache in the ‘history’ section of your browser’s settings menu. You only need to clear the last hour or so of your cache history.

If your team is still not showing, try logging into JustGiving.com, selecting 'Fundraising' from the menu and you will see if your team was created. From there you can invite team members, delete your team or remove team members.

If your team is not showing on JustGiving.com then you will need to create the team again as it did not save. If you are having problems creating a team, please contact: help@justgiving.com

Team Members – you can leave your teams via the ‘Edit page’ menu found on your profile page. Click on 'Teams' and then 'Leave Team'. If you wish, you can then join another team or create your own.

Team Captains – as you set up your team, you cannot leave your team but you can delete it. Please follow instructions on the question below.  
If you would like to make another team member Team Captain, please email: help@justgiving.com with your team page URL, your request to leave your team and details of who the new captain should be (from the existing team members).

Unfortunately, you are unable to split your step target with your team. The One Million Step Challenge platform is only designed for you to step these distances as an individual. The team page is so that groups can take part together and have one link to share with friends and family, if they choose.

You can of course unofficially split the steps as a team, but you will only receive badges for the distance that you step and log on your individual page. We would recommend making it clear in your story section that you are taking on the distance together as a team.

Only the Team Captain can delete a team. You will need to do this on JustGiving, the platform that powers your One Million Steps fundraising page.

Visit JustGiving and log in to your account. Your login details, will be the same email address and password you use to log into your one million steps page.

In the top right hand corner of your JustGiving account, click on the top right hand corner menu and select "Fundraising".

Scroll down and find your team, and click on the "edit" option underneath your team description.

Across the top, you can see options to 'View', 'Edit', 'Settings' and 'Members'

Go to 'Settings' tab to delete team page

Please wait at least 24 hours for your team to be disconnected from your page. If the team is still appearing after that time, please contact: help@justgiving.com with the link to your team page that you want deleted.

Removing a team member can only be done by the Team Captain on JustGiving.com and the process is very similar to how to delete a team. For the final step, instead of going to 'Settings', click on 'Members', scroll to the individual that you want to remove from your team and select 'Unlink'.

Donations made on individuals pages will count towards their personal fundraising reward milestones and their rewards will be sent out automatically. For those in a team, this amount will also be counted towards a team total.

However if donations are made on a team page, then the total amount raised will be divided by the number of team members to work out how many rewards the team have earned.

For example:

In a team of 10, for each person to receive a t-shirt, then the total amount raised would be £1,000 e.g. £100 each for the t-shirt fundraising milestone.

More information on the fundraising milestone rewards can be found on this page Rewards